We Cannot, Not Communication: Techniques to Improve this Essential Business Competency
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Training TypeLive Training
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CategoryLeadership
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Duration1 Hours
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Rating4.9/5
Course Introduction
About the Course
Effective and efficient workplace communication can help improve teamwork and collaboration, mitigate conflicts by reducing the chances of a misunderstanding and provide emotional support for every team member. By becoming a better communicator, you will build better relationships with your employees, colleagues, and clients.
Leaders need to be continually aware of the following critical communication axioms:
It is impossible not to communicate
Messages include content & the relationship between the people communicating
Nonverbals most often communicate the message
The skill of the communicators impacts the outcome
And there are two views of successful communication:
When both parties have the same understanding
When both parties are willing to communicate again
Course Objective
Leaders must be effective communicators in order to:
Understand the needs of employees, customers & suppliers
Coordinate & engage others
Ensure that key tactics & strategies are understood
Leaders can’t lead effectively - if they don’t communicate effectively
Who is the Target Audience?
Any leader, manager or supervisor and all teams
Basic Knowledge
No Prerequisite Required
Available Batches
| 15 Jan 2025 | Wed ( 1 Day ) | 02:00 PM - 03:00 PM (Eastern Time) |
| 14 Feb 2025 | Fri ( 1 Day ) | 02:00 PM - 03:00 PM (Eastern Time) |
| 17 Mar 2025 | Mon ( 1 Day ) | 02:00 PM - 03:00 PM (Eastern Time) |
| 14 Apr 2025 | Mon ( 1 Day ) | 02:00 PM - 03:00 PM (Eastern Time) |
Pricing
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How senders’ intentions & receivers’ interpretations are impacted by many ‘filters’ which can aid or detract
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Why all communication should have a goal of either encouraging, questioning, or informing
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Leadership & the Principles of Daily Feedback
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When & how to Coach & when & how to Counsel
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Counseling guidelines & a format
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Using FOSA to document counseling conversations
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When & how to Coach & when & how to Counsel
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Why listening is such a challenge
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Common reasons why we don’t listen
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Why leaders should work to become better listeners
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Three keys to effective listening
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Ten listening tips