There are many possible KPIs available to business managers – literally hundreds – and it is difficult to identify those few that are going to work best for your business.

This beginner level webinar is designed to help by highlighting the characteristics of “good” KPIs and how to create them. In it I look at why performance measurement is an important management tool, the benefits it can bring and the dangers of using KPIs incorrectly.

I also discuss the steps to creating performance measures and how to use performance data to identify opportunities for improvement.

In this webinar I cover the following topics:

• What is Performance Measurement?
• Why do we measure performance?
• What makes a good measure?
• The benefits of performance measurement
• The Dangers of performance measurement
• The steps to creating effective KPIs
• Measuring performance
• Variation in business performance
• The relationship between performance and cost
• How to embed KPIs in the organisation
• Performance data examples

This course is aimed at managers, supervisors and employees in organisations of all sizes.