Best Practices for Communicating Effectively in High-Stress Situations

About the Course

In high-stress environments, communication can either escalate conflict or lead to resolution and clarity. This 60-minute webinar equips participants with actionable strategies to communicate effectively under pressure, whether in the face of conflict, crisis, tight deadlines, or emotional conversations. Through real-world examples, guided reflections, and proven tools, leaders and professionals will learn how to stay grounded, listen actively, express themselves clearly, and navigate intense situations with confidence and professionalism.

Course Objective

By the end of this webinar, participants will be able to:

Understand the impact of stress on communication and decision-making

Apply techniques to manage emotional responses and stay composed under pressure

Use clear, confident, and empathetic communication strategies during high-stress situations

Practice active listening to de-escalate conflict and build trust

Prepare for difficult conversations and respond to challenging behaviour constructively

Who is the Target Audience?

Managers / Team Leaders

Project Managers and Program Leads

Customer-facing Professionals

HR and Business Partners

New Leaders / Aspiring Leaders

Anyone required to communicate in high-pressure environments

Basic Knowledge

No prior training required

Basic familiarity with workplace communication is helpful