ComputerCavalry: IT Help Desk Ticketing System Training!

Features Includes:
  • Self-paced with Life Time Access
  • Certificate on Completion
  • Access on Android and iOS App

Course Preview Video

  • Categories

    IT & Software Systems

  • Duration


  • 4 Students Enrolled


In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!

Basic knowledge
  • Customer Support
  • IT Ticketing
  • Tech Support

What will you learn
  • How to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
Course Curriculum
Number of Lectures: 7 Total Duration: 00:45:51
Faraz Mansoor – February 18, 2021

Excellent course, very practical and so real as the IT First/Second line support environment , please do more courses

Godwin Omomowo – April 06, 2020

Simple and practical way of creating and managing tickets with clear expressions!