In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
- Customer Support
- IT Ticketing
- Tech Support
- How to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
Excellent course, very practical and so real as the IT First/Second line support environment , please do more courses
Simple and practical way of creating and managing tickets with clear expressions!
124$ 9.99 $ 49.99
183$ 9.99 $ 49.99
64$ 9.99 $ 49.99
32$ 9.99 $ 49.99